Frequently Asked Questions

 

How do you ship your Express parcels?

We transport every one of our bundles via air cooperating with our accomplices Took care of EX, dynamite, GLS. We transport huge volumes of packages with these organizations which guarantees us exceptionally aggressive rates which we give to you.

What are your transit times?

Since we transport via air and utilize significant delivery organizations, our travel times is ordinarily between 3 to 5 work days. There could be delays because of Aircrafts, Customs Clearence and Public occasions in the objective country which are beyond our control. Our primary goal is to convey your packages at the earliest opportunity.

How do I ship with your Company?
Setting up a shipment with our company is extremely simple.
 
  • First you get a quick internet based statement of your transportation costs through our site.
  • Then you fill in your transporter and recipient data on the web.
  • Then pay for your transportation cost with a significant Visa.
  • Upon installment, you will be given your delivery names.
Why are your prices cheaper even though you are using major carriers?

Our fundamental benefit is the volume of our shipments. Because of this high volume we can haggle profound limits with our transporters which empowers us to offer lower costs.

What is Customs Clearance?

Each bundle leaving US needs to go through the Traditions at the objective country. This is where they are really looked at by the public authority authorities to ensure that the bundles don’t contain unlawful substances and furthermore surveyed obligations and expenses as per the worth of the items in the bundles.

Do you clear packages through Customs?

We clear every one of the bundles through customs yet a few times the traditions officials in the beneficiary nation might require the beneficiary to recruit their own traditions merchant to clear the shipment. This generally happens when the shipment contains directed things, high worth things or things that needs exceptional freedom archives. If so, the beneficiary should recruit and pay for their own traditions agent. While finishing up the bundle contents on our site, if it’s not too much trouble, ensure that you announce all the bundle contents and their qualities. Off-base, bogus or missing data might bring about postponements and punishments.

Who pays for Customs duties and taxes?

During Customs Leeway, our delivery accomplices, Took care of Ex, APL and so on pays for the obligations and duties for the benefit of the individual getting the bundle. At the point when they convey the bundle, they will gather these charges from the collector. On the off chance that the worth of the bundle is high and requires a significant measure of obligations and charges, our accomplices might contact the collector to get the installment of the obligations and duties. Kindly ensure that, while sending a bundle, the collector knows about the installment of the obligations and expenses and they will pay it. In the event that they need to know how much the obligations will be, they can contact their Traditions Workplaces in their nation and find out. In a circumstance where the collector won’t pay the obligations and the expenses, you will be dependable to pay them.

What if my package gets damaged during shipping?

We take extreme attention to detail of your bundles during delivery, yet it is conceivable that they may be harmed during transportation. It is vital to utilize durable pressing materials like twofold walled cardboard boxes and defensive fillers to protect the wellbeing of the bundle contents. If there should be an occurrence of a harm, you can document a harm guarantee by calling our client care

What is Dimensional Weight?

Layered Weight is a standard equation utilized in the air-cargo industry and considers bundle thickness while working out delivery charges. The estimation for layered weight considers how much space a bundle will take up on an airplane corresponding to the real weight of the bundle. While computing the airfreight costs, assuming the layered weight is more than the genuine weight, the expense depends on the layered weight. This is the way to work out layered load of a bundle which is 10″ Wide, 12″ High and 20″ Long.

Do you have any warranty?

We flourish to give our clients the best help for conveyance of their bundles. In the event of harm to your bundles during transportation we will repay you up to $300.00 per shipment up on assessment of the bundles and endorsement of your harm guarantee.

What is GLS?

With a yearly income of 1.34 Billion Euros, 14,500 Workers, it is one of the greatest bundle conveyance organizations in Europe.
At the point when you transport with GLS, your bundles will be sent by FEDEX ground administration to our dispersion center in Clearwater, FL and afterward they will be moved to GLS for European circulation. You will actually want to follow your bundles through our site. Because of potential deferrals with aircrafts and customs, GLS shipments are not time clear. Greatest protection for GLS shipments is $300.00

What is Air Cargo Shipment?

Aircargo is our shipments done via Freight Carriers.
At the point when you transport with Air Freight, your bundles will be sent by atlanticshippingagencys or by neighborhood shipping organizations to one of our dispersion habitats in Florida or California and afterward they will be delivered via Air Freight to their last objective country. Shipments will clear the traditions by our merchants and will be conveyed to the recipient. The beneficiary of the shipment will pay for all of the objective charges including Customs Leeway expenses, obligations, duties and nearby conveyance expenses. The beneficiary has the choice to clean the shipment off of the traditions without anyone else and get the shipment from the air terminal. Because of potential postponements with the freight carriers and customs, Air Freight shipments are not time unequivocal. There could be extra past beginning get expenses relying upon where the shipments are being gotten inside USA. For pick ups from neighborhoods, there will be a $35.00 private get charge